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PROCESS

A FULLPROOF ROADMAP TO SUCCESS

OUR APPROACH

ONE TEAM.
FULL CLARITY.

Every stage of our process is designed to give you certainty – clear milestones, defined deliverables, and a single accountable team from discovery through to post- launch support. Our process is structured to reduce your risk at every turn- with defined sign-off gates, prototype validation before rollout, secure packaging, smooth delivery, and expert installation.

01

Timeline Certainty

We commit to a systematic schedule at the start and we keep it. Every project rollout we have delivered has been on time.

02

Quality Assurance

Quality is ensured during production, at dispatch, and post installation. Our 100% first -pass quality rate isn’t a target - it’s a standard.

03

Single Accountability

One dedicated account manager, one point of contact. If something needs resolving, there is one call to make- and it gets resolved.

OUR PROCESS

COMPLEXITY
SIMPLIFIED

PHASE 1

DISCOVERY

Kick off your retail journey by sharing project details with us. This initial phase sets the stage for a collaboration that aligns seamlessly with your commercial objectives, brand guidelines, estate constraints and timelines.

PHASE 2

PLANNING

Collaborating closely, we establish a comprehensive project plan that is tailored to your requirements and aligns with your goals. We begin by gathering a detailed brief from you, understanding your requirements and goals for the project. We then hold a kick-off meeting to discuss your brief, address any questions or concerns, and establish project timelines.

PHASE 3

DESIGN

Bring your vision to life. We transform your ideas into concept designs, prototypes, and refined solutions aligned with your commercial goals. Our industrial design process includes:

  • Concept Review – Develop and evaluate design concepts.
  • Prototype – Create renderings for review and feedback.
  • Refinement – Revise the design based on approvals.
  • Final Design – Deliver the finalized rendering package.
  • Development – Prepare approved design for production.

PHASE 4

MANUFACTURING

Our 170,000-square-foot facility enables us to manage every stage of your project in-house, from material selection and assembly to finishing, ensuring exceptional quality, efficiency, and consistency.

  • Full Scale Production across wood, metal, acrylic and ceramic
  • Pre-kitting by individual store location- labelled and sequenced for installation
  • Phased production aligned to rollout schedule by zone

PHASE 5

QC & TESTING

Our finished displays undergo thorough quality checks and rigorous testing on functionality, structural integrity, and overall durability. Any defects are promptly addressed to meet our high standards.

  • Quality monitoring throughout the process, due to highly experienced team
  • Pre-dispatch quality check- zero defect dispatch standard
  • ISO 9001- certified quality audit performed by-yearly

PHASE 6

installation

We handle it all—secure packaging, smooth delivery, and expert installation.

  • Overnight and out of hours installation- zero trading disruption
  • Instruction sheet is generated for the installation team
  • One team, one standard- store 1 and 901 look identical.
  • Phased regional delivery across North America
  • Post Installation quality audit

PHASE 1

DISCOVERY

Kick off your retail journey by sharing project details with us. This initial phase sets the stage for a collaboration that aligns seamlessly with your commercial objectives, brand guidelines, estate constraints and timelines.

OUR PROCESS

COMPLEXITY
SIMPLIFIED

DISCOVERY

Kick off your retail journey by sharing project details with us. This initial phase sets the stage for a collaboration that aligns seamlessly with your commercial objectives, brand guidelines, estate constraints and timelines.

PLANNING

Collaborating closely, we establish a comprehensive project plan that is tailored to your requirements and aligns with your goals. We begin by gathering a detailed brief from you, understanding your requirements and goals for the project. We then hold a kick-off meeting to discuss your brief, address any questions or concerns, and establish project timelines.

DESIGN

Bring your vision to life. We transform your ideas into concept designs, prototypes, and refined solutions aligned with your commercial goals. Our industrial design process includes:

  • Concept Review – Develop and evaluate design concepts.
  • Prototype – Create renderings for review and feedback.
  • Refinement – Revise the design based on approvals.
  • Final Design – Deliver the finalized rendering package.
  • Development – Prepare approved design for production.

MANUFACTURING

Our 170,000-square-foot facility enables us to manage every stage of your project in-house, from material selection and assembly to finishing, ensuring exceptional quality, efficiency, and consistency.

  • Full Scale Production across wood, metal, acrylic and ceramic
  • Pre-kitting by individual store location- labelled and sequenced for installation
  • Phased production aligned to rollout schedule by zone

QC & TESTING

Our finished displays undergo thorough quality checks and rigorous testing on functionality, structural integrity, and overall durability. Any defects are promptly addressed to meet our high standards.

  • Quality monitoring throughout the process, due to highly experienced team
  • Pre-dispatch quality check- zero defect dispatch standard
  • ISO 9001- certified quality audit performed by-yearly

Installation

We handle it all—secure packaging, smooth delivery, and expert installation.

  • Overnight and out of hours installation- zero trading disruption
  • Instruction sheet is generated for the installation team
  • One team, one standard- store 1 and 901 look identical.
  • Phased regional delivery across North America
  • Post Installation quality audit

OUR COMMITMENT

FULL SCOPE 
EFFICIENCY

Every stage of our process is designed for logistical efficiency. From prototype sign-off before rollout, to store-specific pre-kitting, to overnight installations that keep your business running uninterrupted, our process is built for seamless execution.

Collaborative partnership with every client

Our collaborative approach ensures every project is aligned with your business goals and vision through in-depth discovery and prototype sign-off before production.

Consistent installation quality

Every installation is executed with precision using comprehensive installation instructions that deliver a consistent look and finish at every location.

Deployment designed to support continuous trading

Achieved through overnight and out-of-hours delivery, so your store opens on time, every time.

Logistical Efficiency

What truly set this project apart was the manufacturing capabilities and logistical efficiency that Somerville brought to the table. Their commitment to using high-quality materials while staying within budget and timelines was remarkable. The end result was a consumer experience that not only elevated our brand presence but also significantly boosted our sales metrics across all deployed locations.

Operational Excellence

For any marketer in the home improvement products or similar fields, working with Somerville is a game...

Operational Excellence

For any marketer in the home improvement products or similar fields, working with Somerville is a game-changer. Their strategic approach, combined with creative excellence and operational expertise, has not only enhanced our retail marketing outcomes but also provided us with invaluable insights for future campaigns. It's rare to find a partner who truly becomes an extension of your team, committed to achieving shared goals and driving tangible results.

Great Experience

We had a great experience working with Somerville on this project. I was impressed by their level of expertise.

Great Experience

We had a great experience working with Somerville on this project. I was impressed by their level of expertise and prompt communication.

Smoothest Execution

I have worked on many national rollouts in my career. This was by far the smoothest execution.

Smoothest Execution

I have worked on many national rollouts in my career. This was by far the smoothest execution.

Logistical Efficiency

What truly set this project apart was the manufacturing capabilities and logistical efficiency that Somerville...

Logistical Efficiency

What truly set this project apart was the manufacturing capabilities and logistical efficiency that Somerville brought to the table. Their commitment to using high-quality materials while staying within budget and timelines was remarkable. The end result was a consumer experience that not only elevated our brand presence but also significantly boosted our sales metrics across all deployed locations.

Operational Excellence

For any marketer in the home improvement products or similar fields, working with Somerville is a game-changer. Their strategic approach, combined with creative excellence and operational expertise, has not only enhanced our retail marketing outcomes but also provided us with invaluable insights for future campaigns. It's rare to find a partner who truly becomes an extension of your team, committed to achieving shared goals and driving tangible results.

Great Experience

We had a great experience working with Somerville on this project. I was impressed by their level of expertise and prompt communication.

Smoothest Execution

I have worked on many national rollouts in my career. This was by far the smoothest execution.

WHAT OUR
CLIENTS SAY

HAVE QUESTIONS

FREQUENTLY ASKED
QUESTIONS

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